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In-N-Out Burger: No freezers... and no trash cans

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  • Comments_icon 7 comments

I find absolutely no shame in admitting that I love In-N-Out Burger. And I should add that I’m on my second year as a vegetarian… I get the grilled cheese, one of many off menu options.

The 60 year old, privately owned In-N-Out has long celebrated its freezer-less approach to serving its food fresher than the competition. The company has also always paid its employees significantly more than state and federally-mandated minimum wage guidelines, and you can tell by the moods of their employees. In-N-Out has even quietly eliminated some of the trash it serves, with the replacement of those cardboard boxes served on plastic trays with reusable plastic trays, shaped like the old cardboard boxes.

But for a company that has believed in fresher food (and even received one of few accolades in the book, Fast Food Nation), positive work environments, and fairly compensated work, In-N-Out hasn’t yet taken what seems to be any easy opportunity to lead by eliminating trash entirely from its more than 140 locations. You don’t have to be the McDonald’s center of attention to lead.

My idea is this. Replace cups, lids, straws, burger wrappers, french fry trays and tray liners with compostable alternatives. The compact menu actually makes the transition straight forward. With one call to the owners of Mixt Greens, another great California business, I am sure they would be lead in the right direction and that the suppliers would be happy to put those secret bible verses on their wares, to get the business.

Comments

nickaster
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Excellent Idea. In’n Out has always stood out as a leader in doing things more responsibly. This seems like a relatively easy thing to address and solidify their leadership position even more strongly.

nickaster 10 months ago

rod
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Agreed. Now how can we convince them to try this out? Maybe start with the Fisherman’s Wharf In’N Out??

rod 10 months ago

ryan
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Email received today, in response to my sharing the link to this post:

Dear Ryan Mickle:

Thank you for your e-mail. Our customers have made us the Company we are today, and we appreciate hearing from you!

We would also like to thank you for your sharing the link to an article you posted about In-N-Out Burger. We have shared your comments with our Management Team. You can be sure your wonderful ideas will be considered in our ongoing effort to provide the best service to our customers.

Thank you for taking the time to contact us.

Sincerely,

Heather Ocello
Customer Service Representative

ryan 10 months ago

rod
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wow, nice!

rod 10 months ago

khellman
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Excellent idea in theory…but who will do the composting?

khellman 10 months ago

ryan
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In a city such as San Francisco, the city manages all of the composting.

ryan 9 months ago

nickaster
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Hey bravo! Nice to see a response.

nickaster 9 months ago

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