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Walmart.com Hangs Up the Phone

Flag As Inappropriatesignaltonoise signaltonoise over 2 years ago about Wal-Mart

Walmart.com recently (and quietly) launched an initiative dubbed “customer contact reduction” where they intend to deprive online customers of any way to connect with a live customer service agent should they have any questions about their online sale.

http://estarablog.squarespace.com/jou…

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  • signaltonoise
  • skyking
  • rod
  • Jolee
  • saschlecht
  • Ted
  • LaurenS
  • mcarroll

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skyking
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I can see checking out Wal Mart site & maybe ordering stuff BUT to contact a Live Customer Service Reo & decrease customer contact time Maybe Wal Mart should: o Expand Online Services. o Voice Mail Menu. o Order Verification. o Hire more Help. o Use IM more online. Or lose Business.

skyking over 2 years ago

LaurenS
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Speaking of going good in the face of evil, WorldofGood.com has just launched their new online Community! , a partnership of eBay Inc. + World of Good, Inc, the Community convenes a global dialogue of conscious people, producers, media providers & more… good people, great ideas & relevant info that’s empowering – to make positive change through commerce!

Here’s a story regarding WalMart’s shenanigans

Visit the site (or click these links) to see original Articles, Blogs , Polls, & Discussion boards, on all KINDS of eco & people-positive socially-conscious topics (from responsible travel, eco-tips, ethical sourcing, Fair Trade towns, HIV/AIDS in Africa, & issues facing producer groups in the Global South). Exciting, no?!

EACH of WorldofGood.com’s_ social network pages have different fundraiser for artisan groups* – when each group reaches 6,000 members, WorldofGood.com will donate grant $ to Artisan Development projects in Peru &/or Guatemala!: Facebook , MySpace , Care2 , & change.org . WorldofGood.com* also has a cool Orkut profile & Gaia page !

Thanks for doin’ the right thing… spreading good news on do-gooders doin’ good! :0)

~Lauren

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