About a year ago I had problems with a Sony Ericsson K700 phone. It was in my pocket and starting getting very hot. Eventually this got so bad that it would discharge in about 30 minutes. I contacted my phone network and they put me on to a Sony Ericsson service center. I will cut this bit short, but basically they told me that it was a short caused by water, even though I knew that it had never been in or near water (what I actually found later was that I was going from a hot humid atmosphere into air conditioning and this was causing water to condense on the phone and drip through the thumbstick).

The bit that really amazed me was when I contacted Sony Ericsson they did everything they could to palm me off. Their service charter says that they will respond in 2-3 days to all enquiries, yet they took about 2-3 weeks for each response. There last reply to me included a link to their service terms which when I clicked on it produced and error 404 (page not found). After this I sent them a reply listing the lousy customer service I had and saying that it was not surprising that Apple was now killing them in the music market. Possibly a bit strong I’ll admit, but their response to me….put me on their list of spam email!

Well done Sony this is one customer who WAS a fan of your phones.