Home Depot, a company infamous for its miserable customer service, has fired its CEO, Bob Nardelli.

Seth Godin writes:

I get a lot of mail complaining about various companies and their customer service, and Home Depot accounts for a huge percentage of it. In fact, five times more people complain about Home Depot than any other organization.

and

He probably got fired for insulting his investors [and] for alienating employees and customers. He appeared to go out of his way to annoy customers, especially. There are very few companies that don’t even bother to write back if you write to the CEO.

The reward for all this? $210,000,000 in severance. Godin continues:

My best advice is that if you can get a severance package like that, you should go ahead and get fired. Failing that, though, I’m at a loss to figure out why you would deliberately ruin a pretty decent brand by aggressively annoying all your constituents.